Support
Something not right?
We want to know.
If you're having difficulties in the iPhone app or the desktop app, the fastest route is the one built in — it tells us exactly what you're running, so we can get straight to fixing the problem.
Email from inside the app
Settings → FAQ & Privacy → “Email the developers”
On your iPhone or your Mac, that button opens an email to us pre-filled with your app version and platform — the details that help us fix things faster. Nothing personal about your family is ever attached.
Or email us directly
Write to us from anywhere. We read every message, and we answer them ourselves — there is no ticket queue and no third-party helpdesk holding your mail.
[email protected]Help us fix it faster
A minute of detail usually saves days of back-and-forth. If you can, include:
- What you were doing — the screen you were on and the thing you tapped or clicked.
- What you expected, and what happened instead — word for word if there was an error message.
- A screenshot, if it's something you can see.
- Which device — iPhone or Mac — if you didn't send the email from inside the app.
If we need more detail, we'll reply with simple steps to find and share the app's logs from your device — they show us what the app was doing when things went wrong, and we'll walk you through it.
Common questions
The answer may already be written down: the FAQ covers how Famileze works, syncing, subscriptions and privacy. Questions about your data specifically are answered in plain words on the privacy page.
A private home for your family's memories — and when something's in the way of that, it's our job to clear it.