The short version: your archive is yours, the copy on our servers is ours to look after, the copy on your own computer is yours to look after — and your consumer rights come before anything written here.
In force from 18 August 2026 · Famileze
These terms are the agreement between you and us about using Famileze. They are written to be read, not to be survived. Where the law gives you rights that these terms appear to take away, the law wins — that is not a courtesy, it is section 11.
Famileze is provided by Sol Coast Construction Pty Ltd, trading as Famileze, of PO Box 4673, Sunshine Coast MC, QLD 4560 (“we”, “us”). By creating a Famileze account, or by installing the free desktop app, you agree to these terms. If you do not agree to them, do not use Famileze.
“Famileze” means all of it: the iPhone app, the free desktop app for Mac, the famileze.app website, and the hosted service that stores your encrypted archive, keeps your devices in step and sends your newsletters.
You must be at least 18 and able to enter a contract. Famileze is for parents and carers managing their own family's records.
Everything you put into Famileze remains yours. We claim no ownership of your photos, videos, notes, records or letters, and we acquire no right to use them for anything.
You grant us only the permission we need to run the service for you: to store the encrypted bytes, pass them between your own devices, and — where you have asked us to — deliver a newsletter or publish a page you chose to share. That permission exists for no other purpose, ends when you delete your account, and is in practice narrow to the point of being theoretical: your archive reaches us encrypted, and we cannot read it. How that works, and the three places it does not apply, are set out in our privacy policy.
Your archive is encrypted with a key held by your own devices. We do not have that key and cannot obtain it.
That is the whole point of the product, and it has a consequence you need to accept before you rely on Famileze: if you lose every device holding your family key, and have no backup, your archive cannot be recovered — not by you, not by us, not by anyone. We cannot reset it, we cannot decrypt around it, and we will not build a way to. There is no master key, and a service that had one would not be the service you are buying.
So: keep more than one device paired, or keep the free desktop app installed, or both. The app will tell you when you are down to a single copy.
What we do. While your subscription is current we keep your encrypted archive on our hosted storage and take reasonable care of it. That is a real backup and it is what you are paying for.
What is yours. The copy on your phone, and the copy the free desktop app keeps on your computer, sit on your hardware. Once your archive is on a computer you own, keeping it safe there is your responsibility — we have no access to your machine, no copy of what is on it, and no ability to restore it. A failed hard drive, a lost or stolen laptop, a deleted folder, a wiped phone, a failed operating-system upgrade, ransomware: we cannot help you recover from any of those, because we cannot see them.
The desktop app stores everything as ordinary photo and text files precisely so that you can look after it with the tools you already have. Use “Back up everything” to copy the archive to an external drive, or point your own backup software (Time Machine, or anything else) at the Famileze folder. Do it before you upgrade or replace a machine.
And before you delete anything from another service — Google Photos, Snapchat, an old drive — confirm it has actually landed in Famileze first. Check, don't assume.
None of this limits the rights the Australian Consumer Law gives you in respect of the service we do provide. See section 11.
The desktop app is free, optional, and licensed to you — not sold. You may install it on the computers you own or control, for as long as you like. You may not sell it, rent it, or redistribute it as your own.
It runs on your hardware, so it depends on things we do not control: your operating system and its updates, your disk space and disk health, your other software, and your own backups. We support it and we fix its faults, but we cannot warrant that it will run without interruption on every machine and every macOS version.
If you stop subscribing, the desktop app and the archive it holds keep working. That is deliberate and it is a promise we intend to keep — what stops is the hosted part: sync between devices, the family email address, and newsletters.
Famileze runs on infrastructure operated by other companies — our hosting and storage provider, our email provider, and the app stores and payment processors that handle your subscription. They are named, with what each of them does, in section 7 of the privacy policy.
We choose them carefully and we are accountable to you for the service we provide. But we do not control them, and to the extent the law permits, we are not liable for loss caused by their outages, failures, delays, price changes or decisions — nor for your own internet connection, your device, your app store's behaviour, or events genuinely beyond anyone's control. If one of them fails in a way that affects you, we will tell you what happened and what we are doing about it.
Email deserves its own sentence. A newsletter you send, and mail forwarded to your family address, travel over ordinary email, which is a best-effort system. Messages can be delayed, filtered as spam, bounced or lost by a recipient's mail provider. We cannot guarantee delivery of any individual email, and a newsletter that does not arrive is not, on its own, a failure of the service.
Your first 30 days are free. After that Famileze is $6.99 per month or $49.99 per year, including 50 GB of encrypted storage; a 250 GB tier is $12.99 per month or $99.99 per year. Prices are the same on every platform and include GST where it applies. We will give you notice before any price change, and you can cancel before it takes effect.
One subscription covers your family, not a device. A family has one subscription and one co-parent place, so both parents are covered — each with a phone and a computer, kept in step. We do not charge per device, and installing the free desktop app does not use up the co-parent place.
If you subscribed in the iPhone app, Apple takes the payment and manages the subscription. It renews automatically until you cancel, which you do in your Apple Account settings — not here, because we cannot cancel it for you. Refunds for App Store purchases are Apple's to give, under Apple's policies.
If you subscribed on the desktop app or the website, Stripe takes the payment. It renews automatically until you cancel, which you can do at any time from Settings.
Cancelling stops the next payment. The period you have already paid for runs to its end — we do not cut you off mid-month. Cancelling is not the same as deleting your account, and nothing is deleted because you cancelled.
If a payment fails we will keep the service running for a grace period and try again before anything pauses. If a subscription ends, the hosted service pauses but your devices keep working; what happens to the copy on our storage after that, and how long you have, is in section 8 of the privacy policy. Come back and it picks up where it left off.
Beyond the rights described in section 11, and any right of withdrawal you have as a consumer in the EEA, we do not otherwise refund part-used periods.
Famileze is for your own family's records. You agree not to use it to store or send anything unlawful, to send newsletters to people who have not agreed to hear from you, to attempt to reach another family's data, to interfere with the service or its security, or to resell access to it.
You are responsible for what you put in and who you invite. If you invite a co-parent, they get the access the app says they get — read the sharing settings before you send the invite, not after. Removing someone's access rotates your family's credentials; it does not reach into a copy already on their machine, and we are honest about that in the app.
You are responsible for having the right to store what you store, including photographs of other people's children, and for handling your own family's records in a way that respects the people in them.
Famileze can hold immunisations, growth measurements, appointments, sickness notes and medication logs. It is a place to keep them, and nothing more. It does not give medical advice, does not check doses, and must not be relied on for any clinical decision. It is not a medical device and has not been assessed as one.
Always work from your doctor, pharmacist or your official immunisation register. If what Famileze shows disagrees with them, they are right.
We aim to keep Famileze running continuously, but we do not promise uninterrupted service. We will need occasional maintenance, and we will avoid busy times and give notice where we reasonably can.
We may change or improve features. If we remove something you rely on, or make a change that materially reduces what you are paying for, we will tell you in the app first and you may cancel and ask for a fair refund of the unused period.
You may stop using Famileze at any time, and delete your account whenever you choose. We may suspend or end an account for non-payment, or for a serious or repeated breach of section 8 — with notice, and with a reasonable chance to put it right, unless the law or the seriousness of the breach makes that inappropriate. If we ever discontinue Famileze altogether we will give you at least 90 days' notice, refund the unused part of what you have paid, and keep the export and the free desktop app working throughout so you can take your archive with you.
Australia. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or a refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the service remedied if it is not of acceptable quality and the failure does not amount to a major failure. Nothing in these terms excludes, restricts or modifies any of that, and where the law allows us to limit our liability for a breach of a consumer guarantee, we limit it to supplying the service again or paying the cost of having it supplied again.
EEA and Ireland. You keep the mandatory rights your local consumer law gives you, including remedies for digital content and services that are not as described or not working properly. If you are a consumer you may have a 14-day right of withdrawal; where you ask for immediate access and acknowledge that this ends the right, it ends.
United States. Some states do not allow the exclusion of implied warranties or the limitation of certain damages, so parts of section 12 may not apply to you.
If any part of these terms conflicts with a right you have that cannot be excluded, that right applies and the conflicting part does not.
Read this together with section 11, which comes first and overrides it.
Subject to section 11, and to the extent the law permits: Famileze is provided without warranties beyond those the law implies; we are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or opportunity; and our total liability to you for all claims in any 12-month period is limited to the amount you paid us for Famileze in that period — or, if you have paid us nothing, to supplying the free desktop app again.
Subject to section 11, and to the extent the law permits, we are not liable for loss of data where you have not kept a copy you control, in the circumstances described in sections 3 and 4 — including a lost family key, or the loss of the copy held on your own computer or phone.
Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
These terms are between you and us. Apple is not a party to them and has no obligation to provide any support or maintenance for Famileze.
Apple has no responsibility for the app or its content, and no liability for any claim relating to it — including product liability, a failure to meet a legal requirement, or a claim under consumer protection or privacy law. Any such claim is ours, subject to sections 11 and 12. If a third party claims the app infringes their intellectual property, we are responsible for handling it.
If the app fails to conform to any warranty that applies, you may tell Apple, and Apple may refund the purchase price; beyond that refund Apple has no warranty obligation. You confirm you are not located in a country subject to a US Government embargo or designated as supporting terrorism, and are not on any US Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.
Famileze is run today by an individual. It may in future be operated by a company we form for that purpose, and we may transfer these terms, your subscription and the service to it — or to a buyer, if the business is ever sold.
If that happens your subscription continues on the same terms and at the same price for the period you have paid for; we will tell you in advance; and the export and the free desktop app will keep working throughout so that leaving is always an option you actually have. Your archive would transfer encrypted, and whoever receives it would have no more ability to read it than we do.
You may not transfer your account to someone else without asking us, though you can of course invite a co-parent.
These terms, with the privacy policy, are the whole agreement between us about Famileze. If a court finds any part unenforceable, the rest stays in force. If we do not enforce something straight away, we have not given it up.
We may update these terms. If a change materially affects your rights we will tell you in the app before it takes effect, and you may cancel and be refunded the unused period if you would rather not accept it. The date these terms took effect is at the top.
These terms are governed by the law of Queensland, Australia, and its courts have jurisdiction — but if you are a consumer, this does not deprive you of the protection of the mandatory law of the country you live in, or of your right to bring proceedings there.
Complaints and questions: [email protected]. Write to us first — we would much rather fix it than argue about it.